Help CenterThe other site has sent a load and now it's arrived. Let's receive it. Most of this article can be watched in the video here:
Receiving a load
- Click the load tracking page (the truck icon)
- Click on the site that will be receiving a truck load
- Click on the loads tab
- Under 'active loads' you will see the trucks that are in-bound
- Click on the truck that has arrived
- Confirm information on the load screen is accurate
- Press the 'Receive' button
Confirmation screen
- Take a photo of the incoming truck for backup (optional)
- Confirm the arrival time
- Confirm that the volume and material are accurate
- Press the 'Receive load' button
I forgot to receive a truck when it arrived, now what? To reconcile a received load, simply back-date to the correct time and click 'receive load'.
Rejecting a load
If a truck has arrived with inaccurate material or volume, you have the option to reject the load. Be aware that the sending party is going to be shown your rejection message.
- From the load details screen, press the 'reject' button
- Take a photo of the rejected truck/material
- Enter the reason for rejection, which will be shared with the other user
- This load will be marked as rejected and the counterparty will be notified (rejected loads will not count as a completed load)
- Using the contact information above, please follow up to resolve the situation
