Help CenterI never got the sign-in email
Check your junk or spam folder, then press RESEND EMAIL. If it still doesn't arrive, press HELP, I'M NOT GETTING THE EMAIL, or ask your IT team to allow email from getphil.app.
The sign-in link doesn't work
The link only works on the device that requested it. Open the email on that device, or press SIGN IN WITH A CODE and paste the code from the email instead.
I can't see my coworkers' listings or hauls
You belong to one company at a time, and you only see that company's work. Ask an admin at your company to invite you from Settings, then Manage users. If your company allows it, you can also join by picking Join a company at sign-up and choosing the one marked Email match.
How do I find a specific material?
Open Sites and use Search for material & sites at the top of the map. Pick the category, whether you're exporting or importing, your address and the material. Results are sorted by distance, and Get matched with these listings creates a listing from your search so the matching starts right away.
I can't find what I need
Create a listing. An export listing says what you have, an import listing says what you need, and a facility listing is for a pit, quarry, depot or plant that handles material every day.
My site has no address
Pick Create a new site in any listing or haul wizard, search for the nearest address, then drag the map under the pin to the exact spot. For listings the exact location stays hidden until a match is accepted.
Why can't I create a second haul?
The free plan runs one active haul at a time. Pro Tracking removes the limit; you'll see Pro Tracking required when you hit it.
Why am I maxed out on listings?
Unverified companies can have two active excess soil listings at once. Verified by Phil removes the cap.
Do my drivers need the app?
No. When a load is sent, the driver gets a text with a link to their Bill of Lading. Add their phone number when you send the load.
What does Phil cost?
The marketplace and load tracking are free. Paid add-ons remove limits and add tools, and the app shows sponsored content, which Verified by Phil and Pro Tracking remove in search, matching and load tracking.