Help CenterAdd-ons are billed monthly to your company. Admins manage billing; only the billing contact receives invoices by email.
The payments dashboard
Open Settings, choose Billing & payments and press Open payments dashboard. It's also under Billing dashboard at the top of the Add-on store. The dashboard shows the current balance, every invoice, and lets you pay or update your payment method.
The billing contact
The Primary billing contact email on the same screen receives every invoice. Change it there and press Save. There's one billing contact per company.
When invoices are sent
On the first of each month, for the previous month's subscriptions. Your first month is charged up front and prorated: subscribe on the 15th and you pay for the rest of that month only.
Payment methods
Credit card, pre-authorized debit, and third-party payments such as Google Pay. Cheques are accepted for some customers case by case; pre-authorized debit is simpler because invoices are marked paid automatically.
Downloading invoices
Scroll down the payments dashboard to the invoice history. Open an invoice to download it as a PDF or view it online.
If a payment fails
A banner across the app says there's an issue with your company's billing; admins can tap it to open the dashboard and everything keeps working. If invoices stay unpaid, Phil pauses for everyone at the company until they're settled: press Pay outstanding invoices, or I've already paid to recheck.